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AI powered robot typing on laptop

Talking to a Chatbot Shouldn’t Feel Like a Bad Date – UX Research Fixes That

AI-powered chatbots are everywhere, but not all of them make interactions feel seamless. Thanks to UX research, companies are designing chatbots that actually understand users—reducing frustration, improving conversations, and making AI more intuitive. From refining natural language processing to incorporating emotional intelligence, UX research is shaping the future of smarter, more human-like chatbot experiences.